Shopping Guide
Payment
CoolJapanOnline accepts your payment via Paypal (covering most major credit cards such as American Express, Diners Club, Discover, JCB, MasterCard, Eurocard and Visa) as well as Alipay, ChinaPay and Worldpay. We do not accept wire transfer, international checks or money orders.
Cancel an order
Once an order and payment have been made, it is impossible to cancel the order or change the destination of delivery. However, once the item has arrived, we accept return and refund requests. We thus ask you to return the item in its original packing. According to the return conditions, the shipping fee has to be paid by the customer. Unopened parcels, brand-new items (secondhand items, have to be in the same condition as upon delivery) can be returned to CJO within the assigned period. Depending on CJO’s return policy (examination of the item a.o.) a full refund is possible in some cases.
Return Policy
CJO’s Return Policy is as follows:
In the case your item is damaged during shipping, please e-mail us within 3 days and immediately file a damage report at your local post office. Once the post office files a damage report, they will ship your item back to Japan at no charge. After we receive the damaged item and damage report, we will refund the full amount of the item, including all shipping charges. In the case the item delivered is not what you ordered, notify us within 3 days of arrival and ship it back to CJO’s office within 10 days after notifying us. We do not deal with items that are not claimed within the assigned period. Please verify all items upon delivery. If you should have any further questions, please email us.
Shipping Policy
- International
CJO orders can be delivered to most countries in the world. Be sure to fill out all required fields when placing an order. If you are not sure whether we can deliver orders to your destination, submit an inquiry here.
Items are usually delivered within 10 days. Except for a few cases, CJO will make the shipment within 3 workdays after the order has been made. The delivery varies depending on the conditions of the clearance process in each country. It normally takes three days after shipment for the items to arrive.
At the moment we only offer EMS for all items except jewelry, which is shipped via Japan Post Service. We will notify you of the tracking number after we’ve shipped your order. Customers can trace the present location of their order by using the EMS’s Track&Trace service. In the case your order hasn’t arrived within 10 days it will be looked into and CJO will give feedback via e-mail.
EMS sates vary based on total weight and final destination. For further details, please visit the following website:
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
MPossible additional taxations of an order depend on the country’s policy and we cannot take any responsibility. Hence, in case of tax charge in the local clearance system it has to be paid by the customer.
We strictly follow all national and international regulations regarding the sale, purchase and shipment of any product or product component that is restricted or prohibited by any Japanese or International laws.
-Domestic
CJO orders can be delivered all over Japan though you do not find the domestic carrier on the purchase form. At this time, all domestic deliveries are shipped via Takkyubin by Yamato Transport Co., Ltd. The cost of delivery depends on the size and weight. Yamato will deliver most items within three days. We will notify you of the tracking number via e-mail after we’ve shipped your order. Please note that Yamato has some restrictions concerning deliverable items. For further details, please visit the following website:
http://www.kuronekoyamato.co.jp/english/support/size_rates.html
-Help
If you need any help or have any question that were not answered in the other FAQ and Help sections, please contact our customer service.
Click here for COOL JAPAN ONLINE’s Customer Support and fill in the form.
Office location:
Cool Japan Online
INTERFUSION Inc.
2-39-7 3F Hongo, Bunkyo-ku,
Tokyo 113-0033
Japan
Telefon: +81-(0)3-5844-2061
Fax: +81-(0)3-5844-2063
Bitte beachten Sie, daß CJO sich in Japan befindet. Unsere Arbeitszeiten sind wochentags (Montag – Freitag) von 10 bis 18 Uhr japanischer Zeit. Daher empfehlen wir Ihnen, uns per Email oder Fax zu kontaktieren.
